Are you doing PR for a B2B company that provides a service? Yes, that means you, all lawyers, consultants, financial advisors, asset managers, software developers and search firms. In fact more than half of the US GDP has come from services companies since 1982 , which is why marketing intangibles is a critical skill in our world.
As a professional services public relations firm, client satisfaction is something we think about on a daily basis. We want to be sure we’re providing quality client service and that, as a result, our clients are “happy.” However, in his book “If Disney Ran Your Hospital,” Fred Lee raises an important point: it is customer loyalty, not mere satisfaction that binds clients to an organization and protects it against serious competition.
Yesterday I shared my first five reasons why large law firms should evaluate if social media can play a part in their marketing strategy…here are six other reasons to consider it:
I recently gave a “Social Media 101” presentation to the marketing team of one of the world’s largest law firms. To be candid, I wasn’t sure if I’d have any believers at the end of the presentation. That’s because there are very few stories of Fortune 500 General Counsels awarding large matters based on a thoughtful Twitter feed.
We’ve all seen the signs: shaky fingers, bleary eyes, achy wrists and plain old sleep deprivation. You or your colleague may be suffering from a significant case of Social Media Tool Exhaustion. And the more time you spend online, the more likely you are to suffer relapses.
How many times have you weighed the pros and cons of partnering with a traditional media outlet to conduct a survey? As B2B marketers, we know the benefits and drawbacks: partnerships come with a guaranteed media placement, the added credibility of the outlet’s brand and, often, access to a publication’s subscription lists.
Have you ever tried to catch your shadow? You twist and turn, but the shadow keeps pace with you. I know a few people who can do that, too.
It takes time, but skilled internal marketers understand how to shadow their business leaders. You anticipate needs, accommodate schedules, minimize disasters, coax ideas and frame business strategies.
As I write this post, there are over 280 people who claim to be “thought leaders” in their Twitter biography. It’s certainly a popular label, but I’m pretty certain they haven’t all earned the title.
I had the opportunity last week to visit with a friend from college whom I had not seen in 25+ years. We had a nice visit in his Park Avenue office, learned that our companies employ roughly the same number of people, and that we market in very much the same way.
As the mother of three, I spend a considerable amount of time begging or demanding that someone to listen to me.
